Frequently Asked
Questions.

Recurring cleans for a 3-bedroom home typically start around $200 to $280. Deep cleans and first-time cleans are priced higher based on home size and condition. Book online at brightnestteam.com and we'll call you shortly with pricing.

Book online at brightnestteam.com/booking.html or call (774) 247-0364. Enter your home size, pick a service, choose a date and time, and you're done — most bookings are confirmed within a few hours. BrightNest is by appointment only; every visit is scheduled in advance.

Yes. Fill out our short online form with your service type, and we'll call you shortly with a price estimate based on your home. For unusual layouts or larger properties, call (774) 247-0364 for a custom quote.

Payment is handled securely online at the time of booking — no cash needed on the day of your clean.

No. BrightNest uses transparent flat-rate pricing based on home size and service type. Add-ons like inside-oven cleaning or interior windows are listed and priced upfront before you book.

Yes. Weekly recurring clients save the most, with smaller discounts for bi-weekly and monthly service. Discounts apply automatically when you set up a recurring schedule online.

A standard clean covers all bedrooms, bathrooms, kitchen, and living areas — dusting, vacuuming, mopping, and wiping down all visible surfaces. It's designed for homes already on a maintenance schedule.

A deep clean covers everything in a standard clean, plus inside the oven and appliances, baseboards scrubbed by hand, ceiling fans, grout lines, behind toilets, windowsills and tracks, and cabinet exteriors. Recommended for first-time clients or homes not professionally cleaned recently.

Deep cleaning is a full top-to-bottom reset that takes longer and covers detail areas a standard clean skips. Standard cleaning is faster, lower-cost maintenance for a home that's already at a good baseline. Most clients start with a deep clean, then switch to standard or recurring service.

Inside-oven and inside-refrigerator cleaning are included in every deep clean and available as an add-on for standard or recurring visits.

Exterior window cleaning is not included in standard visits, but interior window cleaning — including glass, tracks, and sills — is available as an add-on and is included in move-in/move-out cleans.

Light laundry and dish add-ons are available on request in some service areas. Ask when booking or call (774) 247-0364 to confirm availability for your home.

Yes. Every BrightNest team member is background-checked before their first clean, and the company carries full liability insurance. Your home and belongings are fully protected on every visit.

No. Most clients provide a door code, key, or lockbox and aren't home during the clean. You'll receive photo proof after every visit so you can see the results as soon as it's done.

BrightNest prioritizes consistency for recurring clients whenever scheduling allows, so your home is cleaned by a team familiar with your space and preferences.

BrightNest is fully insured, so in the rare event something is damaged, contact us right away and we'll handle it according to our insurance policy.

Yes. BrightNest offers a 24-hour satisfaction guarantee. If anything was missed or not up to standard, contact us within 24 hours and we'll return to fix it at no extra charge.

Yes. BrightNest uses professional-grade products safe for homes with children and pets, and eco-friendly substitutions are available on request at no extra charge.

Most households do well with bi-weekly recurring cleaning, which balances cost and cleanliness. Weekly service suits larger homes, homes with pets, or households that entertain often. One-time deep cleans are a good fit for seasonal resets or before switching to recurring service.

Yes. You can reschedule online or by calling (774) 247-0364. We ask for at least 24 hours' notice when possible so we can offer your slot to another client.

Most bookings are confirmed within a few hours and scheduled within 2 to 4 days. Newer service areas, including our Rhode Island communities, typically need 3 to 5 days of notice.

Same-day availability is sometimes possible depending on your area and our schedule. Call (774) 247-0364 directly for urgent requests.

You can adjust your recurring schedule at any time by contacting BrightNest or through your online booking account.

BrightNest gives 2-hour arrival windows so you're not waiting around all day. You'll choose an AM or PM window when you book.

BrightNest serves 29 communities across Greater Boston, MA and Rhode Island, including Newton, Wellesley, Weston, Needham, Brookline, Cambridge, Quincy, Lexington, Milton, Belmont, Watertown, Dedham, Natick, Westwood, Canton, Norwood, Arlington, Medford, Somerville, Waltham, Framingham, Braintree, and Weymouth, MA, plus Newport, Warwick, East Greenwich, Portsmouth, North Kingstown, and Barrington, RI.

Yes. BrightNest recently expanded into Rhode Island and now serves Newport, Warwick, East Greenwich, Portsmouth, North Kingstown, and Barrington, in addition to our full Greater Boston service area.

We're growing. Call (774) 247-0364 and ask — we're often closer than you think, especially for homes bordering our current service area.

Both. BrightNest cleans single-family homes, condos, and apartments across every community we serve.

Yes. BrightNest offers dedicated turnover cleaning for Airbnb and short-term rental hosts, including fast resets built around guest checkout and check-in windows — especially popular in Newport, RI and other rental-heavy areas.

Yes. BrightNest offers move-in/move-out cleaning and recurring service for landlords and property managers across our full Massachusetts and Rhode Island service area.